Returns by Mail
Your package includes an order invoice, return form, and a pre-printed merchandise return label.
- On your Return Form, list the items you wish to return and the return reason.
- Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible).
- Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).
- Mail your online returns to the following address:
Returns to a Store
You must provide your invoice when returning merchandise to a store. You may return your merchandise to any Molly Green location for an exchange or store credit. Refunds for online purchases are only processed when the merchandise is mailed to our Online Returns address.
Damaged, Defective or Wrong Item(s)
BY MAIL: Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped.
To ensure proper processing, please select the appropriate Return Reason listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and unwashed with all tags attached.
IN STORES: Merchandise may be returned to any Molly Green store for an exchange or store credit towards your next purchase. Please visit www.shopmollygreen.com to find a store near you. Returns must be unworn, unaltered, and unwashed with all tags attached.
Returns for Online Purchases Made with Gift Cards, E-Certificates or Store Credit
Refunds can only be made to the exact Gift Card, E-Gift Certificate or Store-Credit Voucher Card used for the original purchase. Please retain the Gift Card, E-Gift Certificate and/or Store Credit Card after your online purchase, for return refunds and future purchases.