Returns & Exchanges

Online purchases made through SHOPMOLLYGREEN.COM are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores. Refunds are only available for online purchases returned by mail. Merchandise returned to any of our locations will be eligible for exchange or store credit towards the next purchase.

Items must be returned unwashed, unworn, undamaged and with tags attached. Jewelry (excluding earrings and body piercings) must be in its original packaging. All returned items must be accompanied by the original return form and customs documents (if applicable).

GIFT CARDS, E-GIFT CERTIFICATES, COSMETICS, UNDERWEAR, SELECT LINGERIE, SELECT SWIMWEAR, EARRINGS AND ONLINE ITEMS MARKED “FINAL SALE” MAY NOT BE RETURNED OR EXCHANGED.
 

Returns by Mail

Your package includes an order invoice, return form, and a pre-printed merchandise return label.


  • On your Return Form, list the items you wish to return and the return reason.
  • Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible).
  • Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).
  • Mail your online returns to the following address:
Molly Green Riverchase
2000 Riverchase Galleria ste 125
Hoover, Al 35244
 Please allow 2-3 weeks from the return ship date for your online account to be credited, and 1-2 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift certificate, or store credit, refunds will be issued to the original card that was used.

Returns to a Store

You must provide your invoice when returning merchandise to a store. You may return your merchandise to any Molly Green location for an exchange or store credit. Refunds for online purchases are only processed when the merchandise is mailed to our Online Returns address. 


Gift cards, e-gift certificates, cosmetics, underwear, select lingerie, select swimwear, earrings, and online items marked as “Sale” are all FINAL SALE and may not be returned or exchanged.

Damaged, Defective or Wrong Item(s)

BY MAIL: Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped.


Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. We will refund the return shipping costs if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and unwashed with all tags attached.

IN STORES: Merchandise may be returned to any Molly Green store for an exchange or store credit towards your next purchase. Please visit www.shopmollygreen.com to find a store near you. Returns must be unworn, unaltered, and unwashed with all tags attached.
 

Returns for Online Purchases Made with Gift Cards, E-Certificates or Store Credit

Refunds can only be made to the exact Gift Card, E-Gift Certificate or Store-Credit Voucher Card used for the original purchase. Please retain the Gift Card, E-Gift Certificate and/or Store Credit Card after your online purchase, for return refunds and future purchases.

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